Dear Manager,

I'm writing to tell you about a problem I'm having as a daily commuter who uses public transportation to get to work. The buses' frequent delays and unpredictable schedules are affecting my work, and it's getting harder and harder to keep track of my daily schedule.

As a working professional, I need to be on time and get to my office on time. However, the unpredictable bus timetables regularly make me late for work, which affects my productivity and performance. Public transportation concerns may ruin a day.

To solve this problem, I think the public transportation department should make the bus schedules more reliable and predictable. The commuters should be kept up to date on any schedule changes or delays through SMS, emails, or push notifications on a mobile app.

To accommodate peak-hour travellers, the department should enhance bus frequency. This will not only make the service better, but it will also make the buses less crowded.

I hope the public transport department would consider my proposals to improve commuter service. I appreciate your time.

Sincerely,

ABC