Dear Website Support Team,

I am writing to inform you that a business book I recently purchased from your website did not match the description provided on the website. I ordered the book titled [Book Title] on [date of purchase], and I received it yesterday. However, I was disappointed to discover that the book did not match your website's description.

The book's cover and contents do not correspond to the description on your website. The book I received has a different cover, and its contents do not match the description. I anticipated a hardcover edition with a certain number of pages, but the book I received is a paperback with fewer pages.

As a devoted user of your website, I believe that a reasonable solution is possible. Please replace the book with the correct edition or refund the purchase price. If necessary, I am willing to return the book in its original condition.

I appreciate your consideration of this matter and your time in reading this email. I anticipate hearing from you soon.

Sincerely,

ABC