Greetings, Car Rental Company

I'm writing to you about the broken air conditioner in the rental car I picked up from your agency last week. I rented a SUVl and ABC123 from your downtown branch on 28 Feb.

My name is [Your Name]ABC. I've been having issues with the air conditioner ever since. Despite notifying your business of the problem more than a week ago, it has not yet been fixed.

As you are aware, an important part of a car, particularly in the current hot weather, is the air conditioner. During my trip, its malfunction has caused me a lot of inconvenience and discomfort. Long distances had to be travelled in the heat, which made me uncomfortable and dehydrated.

I kindly ask you to act right away to fix the problem with the car's air conditioner. I would appreciate it if your team could make arrangements for a repair as soon as possible so that I can finish my trip in comfort. Please get me a replacement car as soon as you can if the repair is impossible.

I anticipate quick and satisfactory response from you. I appreciate you giving this issue your attention.

Regards, 

ABC