To the Website Support Team,

I'm writing to inform you of a problem I experienced with a product I purchased from your website. On 20 February 2023, I placed an order on your website for a pair of running shoes (Order #23456) that were advertised as having excellent cushioning and support for long-distance running.

However, upon receiving the shoes, I discovered that they did not match the website's description. Even for short distances, the insufficient cushioning and arch support made the shoes uncomfortable to wear. In addition, the shoes were smaller than the size indicated on the website, which caused additional discomfort during use.

I am dissatisfied with the product I received and request a replacement or a complete refund. I believe that the product does not meet the advertised standards, which has caused me inconvenience and distress.

I'd appreciate prompt attention to this matter and a solution to the issue. I eagerly await your response and anticipate a satisfactory resolution.

We appreciate your cooperation.

Sincerely,

ABC