To the Restaurant Manager,

I am writing to shed light on my terrible experience with the meals and dining service at your restaurant "Mirabell" on 20 August 2022. I made a reservation a month ago for lake-view dining seats for my wife and me. When I reached the restaurant, the receptionist said that our premium reservation was overbooked by someone else, but they could provide us with a table in the lounge. 

I was already frustrated but did not want to ruin our anniversary night, so I went for lounge seating. But to my surprise, the food was terrible, and the service was delayed. After questioning the waiter, we found that the restaurant was understaffed that day. I thought to complain to you directly, but the receptionist told me that the manager had left early.

We had a horrible experience, and it did ruin our anniversary night, but I have a few suggestions to make. Firstly, providing a better platform for online booking can solve overbooking problems. In addition, if the restaurant is understaffed, please let the customer know about the issues beforehand so that the expectation is set. Also, provide your customer with fritters between every course to manage the waiting time between meals. Lastly, keep a backup manager for someone to talk to in case the primary manager is leaving early. 

I hope these suggestions are helpful. Thanks for your time and consideration.

Regards,

Nikki