Dear Sir,

I am writing this email to inform you of the experience I recently had at your restaurant. I made reservations two weeks ago at your restaurant to celebrate my husband's 50th birthday. 

We arrived at the restaurant 10 minutes before our 6:00 pm reservation. Once we arrived, we were informed that we would have to wait an additional 40 minutes for our table to be ready. I was displeased that we were expected to wait another 40 minutes for our table, despite the fact that we had reservations.

We were shown to our table 40 mins later, and things just got worse from there. My husband ordered the T-Bone steak and requested that the steak be cooked to his liking, which was rare. Unfortunately, when the steak arrived, it was cooked to a medium well and ice cold.  At this point, we were so hungry that we paid for the meal and left the restaurant.

My husband's birthday was ruined by your service and meal. We should be provided with a free meal at your restaurant as means to rectify the terrible experience we had. I look forward to hearing from you.

Regards,

Nikki