Dear Sir,

My name is Nikki, and I am a frequent flyer with Indiana airlines. I am always happy with your service and on-time schedules; however, my last flight, IG280 to Toronto, was a complete anomaly. I am writing this letter to bring to your notice the issues faced by the passengers and the utter lack of service standards.

Covid -19 have posed difficult times for all of us. We need to follow precautions now more than ever. However, I was disappointed to see the lack of standards: there was no sanitisation done, the water served on the flight was without straws, and there was no social distancing maintained while boarding the aircraft. All the passengers were stunned and disapproved of the way things were proceeding. 

Being disturbed by all this, I even approached the staff to raise my issues. However, no action was taken. So much so that I was not even provided with a straw. I went without water on a 3-hour flight.  

I appeal that you look into the matter. This is a matter that concerns the health and safety of all the passengers, and therefore you should devise a quality check for all your future flights. 

Regards,

Nikki