Dear Sir,

This email is regarding the awful experience I had with your airline at XYZ Airport. I would like to bring your attention to the incident, and I would like to propose some corrective measures to resolve as well.

I am a Businessmen by profession and frequent traveller too. During my last weekend visit dated 15 November, I had a regrettably awful experience. I notice despite doing online check-in, most of us have to wait in a long queue. At last, I managed to reach out to the Attendant, but she denied offering a seat, which was booked by me while doing online check-in. Moreover, the Attendant was not interested in cooperating with documentation and luggage adjustment on the trail.

Such instances deteriorate customer experience and brand image. So, I would like to make some suggestion to overcome or minimize it:
- Customers should have all the right to select the seats.
- Online check-in in the airport should make a priority.
- Staff training about being courteous and generous towards travellers.

Finally, I request you to come up with a policy focussed on client satisfaction.

Thanks,
Mark