Dear Airline staff,

I am writing this email to express a concern regarding the flight journey I had last Friday, from your airline.

It was my first journey from your airlines, and I must say it was not a pleasant experience at all. However, I checked-in online, but still, I had to wait in the long queue because of the mismanagement. When I told at the booking counter about my online check-in, and I already have my seat number, they refused to accept that because they previously allocated my seat to somebody.

I wonder how the system approved it. Many passengers were facing the same issue. One lady was flying along with a baby, and she also did online check-in to book the Basinet seat, but she also suffered.

I am disappointed as the whole journey was a bad experience for me. Moreover, the air hostess was also not politely attending the passengers. The food quality was deficient, and when I told this to the air hostess, she just ignored my statement. It was insulting.

I would appreciate your attention to this matter.

Regards,
Mark