Writing Task 1: Writing an Email

Writing Task 1: Writing an Email

Celpip test Write an Email in about 150-200 words to the Website Support Department as you recently made an online purchase and the product was not the same as the description on the website.

  • What you purchased and when
  • Exactly how it is different to the website description
  • How you would like the company to fix the problem

Dear Sir/Madam,

I am writing to inform you that I recently bought an item from your official website. And when I got the delivery of my purchase it was entirely a different product.

I ordered a medium size Cider brand Asymmetrical purple tunic of medium size last week on Tuesday. When I saw this attire online I wanted to buy it immediately because of its unique style and design. After reading the product description I quickly took a decision and placed an order, because the fabric and the detailing on the tunic were so adorable as shown in the pictures.  

However, when I got the parcel it made me entirely dissatisfied with your online services. In my parcel, I received a Horse brand tunic in the same colour but it had a totally different style and design. Although I received a size medium, this attire is not exactly what I can keep in my wardrobe.

Therefore, I request you to exchange the item with what I had purchased. And if the stock is unavailable I would like a full refund of my money.

I have attached the images of what I ordered and received, along with my payment receipt for your reference. I look forward to your response.



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